In-Office (with local client site visits as needed)
Sandy, UT
Full-Time / Permanent
8:00 AM - 5:00 PM (Mountain Time)
JOB DETAILS
JOB DETAILS
Job description
About qnectU:
qnectU is a managed IT services provider focused on delivering reliable, forward-thinking technology solutions to businesses across a variety of industries. We pride ourselves on providing exceptional service, building strong client relationships, and maintaining a team-oriented culture where collaboration and continuous learning are encouraged.
Our mission is simple: empower our clients through technology—and empower our team to do their best work.
Position Overview:
We are seeking a skilled and customer-focused MSP Support Technician II (Tier 2) to join our team. This role is responsible for resolving escalated technical issues, supporting a wide range of client environments, and delivering an excellent support experience.
This is primarily an in-office role with a strong emphasis on remote support. However, occasional on-site visits to client locations are required to address issues that cannot be resolved remotely.
The ideal candidate is a strong problem-solver, an effective communicator, and someone who thrives in a fast-paced, service-oriented environment.
Key Responsibilities:
Provide advanced technical support for hardware, software, and network-related issues
Diagnose and resolve escalated (Tier 2) support requests in a timely and efficient manner
Deliver remote support using industry-standard tools, minimizing client downtime
Perform on-site support at client locations as needed (e.g., hardware resets, troubleshooting, deployments)
Clearly communicate technical issues and solutions to both technical and non-technical users
Document all work thoroughly in the ticketing system, including troubleshooting steps and resolutions
Contribute to internal knowledge base documentation and process improvement
Collaborate with team members to resolve complex issues and share knowledge
Escalate issues appropriately when required and follow established escalation procedures
Assist with small projects, deployments, and client onboarding activities as needed
Stay current with emerging technologies, tools, and best practices
Qualifications & Experience:
Minimum 2+ years of experience in a technical support role (MSP experience preferred)
Strong troubleshooting skills across endpoints, networks, and common business applications
Experience supporting:
Windows and macOS environments
Microsoft 365 (Exchange, Teams, SharePoint, etc.)
Active Directory and basic server administration
Foundational understanding of networking fundamentals (DNS, DHCP, VPNs, firewalls)
Experience with RMMs (Datto, VSA, Ninja, etc) and PSAs (ConnectWise, BMS, Autotask, etc)
Skills & Attributes:
Excellent communication and customer service skills
Ability to explain technical concepts clearly to non-technical users
Strong analytical and problem-solving abilities
Highly organized with attention to detail and documentation
Ability to prioritize and manage multiple tasks in a fast-paced environment
Team-oriented mindset with a willingness to mentor and support others
Additional Requirements:
A+ and Network+ Certifications
Valid driver’s license and reliable transportation
Ability to travel locally to client sites several times per week as needed
Ability to pass a background check
Why qnectU?
Collaborative and supportive team environment
Exposure to a wide range of technologies and client environments
Opportunities for professional growth and skill development
A company culture that values both technical excellence and people
Equal Opportunity Employer
qnectU is an equal opportunity employer. We welcome and encourage applicants from all backgrounds.
Innovation
Fresh, creative solutions.
Integrity
Honesty and transparency.
Excellence
Top-notch services.