Remote
South Africa
Full-Time
8:00 AM - 5:00 PM (Mountain Time)
JOB DETAILS
JOB DETAILS
Job description
Position Overview:
qnectU is an established Managed IT Security Service Provider (MSP/MSSP) supporting a diverse portfolio of US-based clients. We are expanding our Professional Services & Advanced Engineering team and are seeking a highly experienced Senior Infrastructure Engineer based in South Africa.
This position is intentionally designed for a senior-level, expert engineer who prefers advanced engineering, architecture, and project-based work over day-to-day reactive support. The ideal candidate values stability, technical ownership, clear expectations, and long-term employment, and brings a consultative mindset to client environments.
About the Role:
As a Senior Infrastructure Engineer, you will operate as a technical authority within qnectU, responsible for implementing, optimizing, and improving complex client environments. While occasional escalation support is expected, the primary focus of this role is advanced engineering, infrastructure modernization, and professional services delivery.
This is not a helpdesk or firefighting role. Success in this position is measured by the quality of implementation, successful project delivery, environment stability, and long-term technical improvements.
Duties and Responsibilities:
Advanced Engineering & Implementation
Implement, optimize, and enhance enterprise-grade IT environments
Serve as THE senior technical authority for:
Microsoft 365 tenant architecture and security
Windows Server infrastructure (AD, GPOs, security hardening)
Network implementation, segmentation, and optimization
Virtualization and infrastructure modernization
Provide expert-level technical direction aligned with best practices and security standards
Professional Services & Project Delivery
Lead and execute advanced projects, including:
Microsoft 365 migrations and tenant consolidations
Server migrations, upgrades, and decommissioning
Network redesigns and infrastructure improvements
Security architecture enhancements and remediation projects
Own projects end-to-end: planning, execution, validation, and documentation
Deliver predictable outcomes with minimal rework or escalation
Client Technology Strategy & Alignment
Assess existing client environments and identify architectural gaps or risks
Develop and execute remediation and modernization plans
Ensure client environments align with qnectU standards, security frameworks, and industry best practices
Act as a trusted technical advisor during complex client engagements
Limited Escalation & Expert Support
Serve as the final escalation point for highly complex or atypical technical issues
Perform deep root-cause analysis and implement permanent corrective actions
Reduce recurring issues through engineering improvements rather than temporary fixes
Documentation, Standards & Mentorship
Produce and maintain expert-level technical documentation in IT Glue
Contribute to internal standards, templates, and engineering best practices
Provide technical guidance and mentorship to Tier 2 and Tier 3 engineers when appropriate
Required Experience & Expertise:
Experience
15-20+ years of overall IT experience
4+ years in an MSP or consulting environment delivering project-based engineering work
(Experience limited to internal corporate IT alone will not be sufficient)Demonstrated success delivering complex infrastructure and migration projects
Expert-level Microsoft 365 administration and architecture experience
Expert Windows Server administration (Active Directory, GPOs, security design)
Strong experience with PSA and RMM platforms (Datto Autotask and Datto RMM preferred)
Exceptional documentation discipline (IT Glue experience strongly preferred)
Advanced Technical Competencies
Microsoft 365: Exchange Online, SharePoint, Teams, Intune, Entra ID
Windows Server architecture, security, and lifecycle management
Advanced networking concepts, implementation, and troubleshooting
Backup, disaster recovery, and business continuity planning
Security-first engineering mindset
Professional Attributes
Clear, professional written and verbal communication (English)
Ability to operate autonomously in a remote environment
Strong project ownership and accountability
Calm, methodical, and detail-oriented approach to complex engineering challenges
High standards for quality, consistency, and documentation
Certifications (Preferred)
Microsoft certifications (M365, Azure, or Enterprise)
CCNA, CompTIA Network+, or equivalent networking certification
CompTIA Security+
ITIL Foundation
Vendor certifications (Datto, Kaseya, SonicWall, WatchGuard, etc.)
Working Hours & Expectations:
Core working hours aligned with U.S. business hours
Occasional after-hours work for planned projects or critical incidents
Strong emphasis on sustainable workloads and long-term work-life balance (this is NOT a 60-hour-per-week role)
What We Offer:
100% remote, long-term position
Stable, established company (not a startup)
Senior-level role focused on engineering and professional services—not constant support
Exposure to international clients and complex, enterprise-grade environments
Ongoing training and professional development support
This role is ideal for a senior engineer seeking a stable, long-term remote position focused on advanced engineering, project delivery, and professional services excellence.
Ready to Join Our Team?
If you're a passionate and experienced Senior Infrastructure Engineer and are eager to join a fast-growing company, we want to hear from you!
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