Local
Utah, United States
Full-Time
8:00 AM - 5:00 PM (Mountain Time)
JOB DETAILS
JOB DETAILS
Job description
Who We Are:
Are you ready to jump start your IT career and leapfrog over your peers, gaining knowledge and experience for a REAL CAREER? Then you MUST come work with us! We are top-notch nerds who love tech, love helping people, and have fun doing it. (Not the bean bag sitting, bun wearing, manuscript writing, non-fat-skinny-no-foam-non-gmo-organic-double-pump-vegan-almond-milk-latte drinking kind...the REAL NERDS who get S#*T done!)
qnectU is a local MSP (Managed Service Provider) specializing in Cybersecurity and Compliance, and we are looking to expand. We are growing quickly and looking for great people to join our team and advance within the company. We currently need a Tier-1 Technical Support Representative who has amazing customer service skills and loves to work directly with end users.
Our team takes pride in our excellent service and dedication to our clients. We provide remote, phone, and on-site support to our clients who we know by name and treat us as part of their team. We have a relaxed office environment and understand that our job is to empower and support our team so that our team can provide the best service to our clients.
Working for an MSP is a great place to learn and gain experience. Your daily routine is varied (never boring) and you will gain knowledge of multiple networks, dealing with many different people and companies. With your on-the-job training, you will gain more experience in 1 year than working as an internal IT guy for a single company for 5 years. You will not have more training and knowledge gain with any other job.
Requirements:
2 Years of IT Support Experience
MSP Experience preferred
A+ Certification or equivalent
High School Diploma or Equivalent
Valid Driver's License with good driving record
Clean Background Check and Drug Test
Professional appearance and demeanor
Good attendance and punctuality
Great personality
You MUST enjoy working face-to-face with users
Responsibilities:
Be the “hands” for Tier 2 & 3 remote support team troubleshooting networks, printers, etc.
Build computers and manage a clean work-bench and hardware storage
Educate and set up new users and new hardware
Provision machines and users
Diagnose and troubleshoot problems with computer equipment
User account administration, including setting up Active Directory accounts, user mailboxes, distribution and data security groups, and enterprise business application accounts
OS imaging/deployment of Mac/Windows/Linux desktops
Malware removal and prevention
Investigate and repair malfunctioning processes on endpoints such as anti-virus agents and Windows patching
Install, configure, maintain, modify, and repair computer software and associated systems to ensure minimum workstation downtime and maximum system availability
Provide routine maintenance, diagnostics, and repair software, networks, and peripherals
Program, provision, and deploy IP phones
Structured/Network cabling in office environments (installing low voltage cable)
General Duties:
Maintain a clean & organized work environment
Keep detailed notes of all work performed
Track time on projects and tickets
Multi-task while maintaining the quality and integrity of work and customer service
Prioritize work in order to manage multiple open tickets at the same time
Position may occasionally require work outside of normal business hours in response to critical incidents or business-impacting projects
Skills:
Able to respond effectively to inquiries in a timely fashion
Excellent verbal communication skills. Comfortable communicating in person/via phone with peers, management, and clients
Well organized and detail oriented
Able to explain technical terms in plain English
Why You’ll Love Working With Us:
Competitive Salary: Enjoy a lucrative compensation package designed to recognize your expertise and experience.
Remote Freedom: Work from anywhere in South Africa while staying connected with a dynamic and supportive remote team.
Career Advancement: Benefit from abundant opportunities for professional growth and career progression with a leading IT services provider.
Personal Fulfillment: Engage with top-tier clients and feel-good knowing that you play a crucial role in their compliance success.
Ready to Join Our Team?
Qualified candidates must be ready to absorb and retain new information and be ready to input any new information into our knowledgebase.
If you're a passionate and experienced Tier-1 Tech Support Representative, and are eager to join a fast growing company, we want to hear from you!
Innovation
Fresh, creative solutions.
Integrity
Honesty and transparency.
Excellence
Top-notch services.